SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cornellio.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of cornellio.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With a 35L capacity, this backpack is an absolute beast! I was able to pack in all my essentials for a weekend hike and still had room left over. The waterproof nylon fabric held up well against the elements and kept everything dry despite some unexpected showers. What really impressed me though was the internal frame support - it provided excellent balance on even the most challenging trails. And can we talk about comfort? Its unisex ergonomic design ensured minimal pressure on my shoulders and back, making long treks much more bearable. A must-have for outdoor lovers indeed.
this bag has been such a lifesaver during my day trips no matter how unpredictable the weather gets it always keeps my stuff dry thanks to its waterproof materials and rain cover plus its super comfortable to carry around because of its ergonomic design
I've taken this backpack on several overnight hikes now, and it's performed perfectly every time. It's spacious enough to fit all of your gear without feeling too bulky or heavy, which is crucial when you're covering long distances.
nice bag very sturdy fits everything i need perfect for hiking
This waterproof mountaineering backpack has proven itself as one of the best investments I've made so far! With ample space for all my hiking necessities including extra clothing snacks gear etc., it never lets me down!
love love love this rucksack so lightweight yet durable great buy
The waterproofing feature works like magic – got caught in a sudden downpour but not a single drop reached inside! Plus, packing (and accessing) stuff is easy peasy with those practical compartments.
A solid choice for any adventurer out there. This backpack offers plenty of storage without adding unnecessary weight or bulk. It's waterproof, durable and the included rain cover is a nice bonus.
perfect for all seasons keeps my stuff dry in any weather conditions
This backpack has been nothing short of amazing on my outdoor adventures. Its 35L capacity means I can carry everything I need - from snacks to extra clothing - without feeling weighed down. Moreover, the internal frame support provides stability even on tough trails!
great product very reliable always ready for action no matter what season it is
I'm seriously impressed with this bag! The spacious capacity allows me to comfortably pack everything I need for an overnight hike while its waterproof nature ensures that my belongings stay dry come rain or shine.
this bag rocks super comfortable doesn't put any pressure on your back at all
With its strong yet lightweight build, this mountaineering backpack makes hiking so much more enjoyable! Plus, it's designed for rugged environments which is a huge plus if you're into adventurous trips like me!