SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cornellio.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of cornellio.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When I first saw this charming bear suspenders corduroy skirt, I was taken aback by its adorable design. My little feline friend has never looked cuter! The high-quality corduroy fabric is not only soft and cozy but also incredibly durable. What's more, the gentle nylon lining ensures all-day comfort for my pet without causing any irritation. The flying sleeve design adds a touch of elegance to her wardrobe that is simply irresistible. Dressing her up in it was hassle-free thanks to its easy on and off design – no more wrestling with stubborn outfits! It truly stands out from other pet outfits we've tried before - unique, eye-catching yet comfortable enough for everyday wear.
the skirt fits our cat perfectly she looks so elegant with those stylish flying sleeves plus dressing her in it is super easy
The most amazing thing about this outfit? Its uniqueness! Never seen anything quite like this before - a princess-style skirt complete with charming bear suspenders...just wow!
This outfit is just too cute! Love the bear suspenders on it – they add such a playful touch to my kitty's overall look. And let me tell you about the quality; excellent doesn’t even begin to cover it! From the sturdy yet plush corduroy fabric down to the comfortable nylon lining– everything screams top-notch.
The perfect outfit for my cat! So cute, so comfy, and easy to put on. Love it!
I can't express how much I love this outfit for my small doggie companion! It’s designed perfectly to fit him like a glove while keeping him warm during those chilly days. The soft corduroy material is both breathable and comfy so he can wear it indoors or outdoors without fussing about discomforts. Plus, the adorable bear suspenders give him an irresistibly cute look that makes every moment photo-worthy!
This pet outfit is a hit at parties – everyone loves its unique design!
I was looking for an outfit that would keep my little furry friend cozy during the colder months while also making her look stylish – this corduroy skirt nailed it!
No more boring outfits! This one certainly makes a statement wherever we go.
This corduroy skirt not only keeps her snug but also adds a dash of elegance to her wardrobe.
Got this for my cat and she looks so posh in it! Love the bear suspenders detail.
This outfit is like a breath of fresh air. Unique, stylish yet comfy – what more could we ask for?