SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cornellio.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of cornellio.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Man, I gotta tell ya, this brush is nothing short of a miracle worker! My dog's coat? It's on another level now. Seriously, it has never looked better. You know when you watch those fancy dog shows and the dogs look so fluffy and shiny that they're practically glowing? Well, that’s exactly how my pup looks after using this wicked brush. Before we got our hands on this gem of a tool, grooming was no walk in the park - let me tell you. The fur would be flying everywhere; it was like living in one big hairball. But now? There's not a loose strand in sight! And talk about easy to use! This isn't some complicated contraption with buttons and levers galore; just an ordinary-looking brush but boy does it work wonders. A few strokes here and there and voila – instant transformation! Now don’t get me wrong: I’ve tried other brushes before but none have delivered results quite like this one has. They either didn't remove enough fur or were too rough on my pooch’s skin – definitely not what you want for your furry friend. But with this lifesaver of a brush... well let's just say my four-legged buddy couldn't be happier! He used to run away at the sight of his old brushes but now he actually comes wagging his tail when he sees me holding it. So yeah if you ask me - should you give it a shot? Absolutely yes! Don’t even hesitate about buying this little miracle-worker because trust me when I say your canine companion will thank you for it later.
My cat adores this grooming tool, and I love how easy it makes removing her loose hair.
nice
Stainless steel comb? Check. Massager? Check. Hair remover? Double check! This brush ticks all the boxes.
no more pet hair on my furniture thank you to this brilliant tool
👍👍👍👍👍
Excellent product! It’s gentle enough not to hurt my pets but effective in keeping them well-groomed.
ok
I’ve tried many brushes before but nothing compares to this one
The massaging feature of this brush is a hit with my fussy fur babies 🐾🐾 They can't get enough!
Fantastic
this thing works wonders for shedding season - less hair around the house now.
superb
Finally, something that tackles both dog and cat fur effectively!!
Great value for money considering its multiple functions: brushing, massaging and hair removal.
impressive