SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cornellio.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of cornellio.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a pleasure to start my day with this ceramic coffee mug. The European palace style design is an absolute delight, adding a touch of elegance and sophistication to my morning routine. The quality of the ceramics is superb, providing just the right heft without being too heavy. And let’s not forget about that tray - it's as lovely as it is practical! It truly elevates each sip of coffee into an experience.
Wow, this mug is a piece of art! The European palace style design gives it an elegant touch. It's perfect for my morning coffee and the tray keeps everything neat and tidy. A great addition to my kitchenware collection! 🏰☕
What a stunning mug!
I'm absolutely in love with this ceramic coffee mug. The intricate details are stunning and it makes drinking coffee feel like a royal experience! Plus, the matching tray is super handy.
never thought i'd be so excited about a mug until I got this one. it's beautiful, functional, and adds a touch of class to my mornings. the tray is just as lovely too.
This isn't just a coffee mug - it's an experience! Every sip feels luxurious thanks to its European palace inspired design. And let me tell you about the quality... top notch ceramic that has stood up well to daily use 😊👍
The elegance of this mug set brings joy every time I use it for my cuppa joe or tea break at work 👌 The included tray just takes things up another level!
I adore this ceramic coffee mug.
This isn't just any ordinary mug set; it's a statement piece. I love how the intricate details on the ceramic cup add character and charm to my kitchen decor while still being incredibly functional for daily use. Having its own matching tray makes serving coffee feel so much more refined and luxurious – like something you'd expect in high-end cafes or royal palaces!
this is more than i expected from a simple coffee cup & saucer set - beautifully crafted ceramics with such attention to detail makes each drink special ❤️
Love the intricate details on the mug and the handy tray!
Absolutely thrilled with how gorgeous this ceramic mug looks on our breakfast table every day - complete with its own little serving tray! It’s become quite the conversation starter when we have guests over ☺️