SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cornellio.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of cornellio.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🐱💕 My kitty can't get enough of his new favorite toy! It's amazing how much he loves chewing on this thing. Not only does it keep him entertained for hours, but I've noticed that his breath smells better too. The texture must be doing wonders for his teeth! Plus, the cotton linen fabric is super sturdy – even against my little tiger's fierce chomps.
Love this rope toy! It's durable, fun and great for my cat's dental health. Noticed a huge improvement in her breath too!
what a wonderful find! this chew rope toy has been a real saviour for my cat's dental health. it’s not only fun to play with, but also does an excellent job in cleaning her teeth and keeping them healthy. the cotton linen material is durable enough to handle her bites and doesn't fray easily. i've noticed she seems happier after playing with it - definitely worth every penny!
This chew rope is a hit with my kitty! Keeps him entertained while cleaning his teeth - it's practically magic.
A fantastic find! This interactive toy not only keeps my cat busy but also promotes healthier molars. Highly recommend!
Impressive
i'm so happy with this purchase 💖 my cat absolutely adores this chew rope toy and won’t leave it alone – which works out great because he gets some serious teeth cleaning done while having fun at the same time! plus, its made from quality materials that seem like they'll last quite awhile... couldn't ask for more!
The perfect combo of playtime and hygiene for cats. My feline friend adores this chew rope and I've seen a great difference in her oral health.
recommend
This product has been such a relief 😌 Before our kitty was constantly dealing with tartar issues despite all efforts we took.. But ever since introducing him to this cleverly designed molar health tool disguised as a playful toy things have dramatically improved He enjoys gnawing at the textured surface which evidently aids in the removal of plaque buildup and tartar The cotton linen material is durable yet gentle on his teeth A win-win situation if you ask me..
ok
What an excellent product! My cat can't get enough of it, plus it helps keep his teeth clean and fresh. A win-win situation indeed.
worthwhile