SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cornellio.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of cornellio.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've had several mice over the years but none compare to this one. The ergonomic design means no more wrist pain after long hours of use which is fantastic 🎉 Also, having 3200 DPI gives you such control, perfect for those who require accuracy like myself being an architect by profession. Not forgetting its eight buttons provide quick access to various functions saving you time on your task ⏰ Finally, what impressed me most was its seamless transition between devices thanks to its easy-switch feature.
Super impressed with this mouse! The ergonomic design is a lifesaver and the 3200 DPI makes for smooth navigation. Easy-switch feature is a game winner!
Outstanding
Just got this mouse and I'm absolutely in love with it! It's super comfortable to use, fits perfectly in my hand. The 3200 DPI is a huge plus for me as I do a lot of graphic design work and need that precision. Plus the 8 buttons are so convenient - they really streamline my workflow. And can we talk about how cool the easy-switch feature is? No more fumbling around trying to connect different devices. A big thumbs up from me 👍
Absolutely love my new wireless mouse! It's comfortable, precise thanks to high DPI, and switching between devices has never been easier.
Got this ergonomic wireless mouse recently - no more hand cramps plus accuracy like never before! The multi-mode switch feature is just icing on the cake.
recommend
Superb
this wireless mouse has been such a blessing! i have carpal tunnel syndrome so i needed something ergonomic and this one does not disappoint at all. it feels like it was made just for my hand 😊 also, love the fact that it has multiple modes – makes switching between tasks a breeze!
ok
This mouse is top-notch - it's comfy, accurate and easy to connect with multiple devices. Plus, eight buttons are really handy for quick commands!
wow