SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cornellio.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of cornellio.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This brush works like a charm on my cat’s long hair. Highly recommend!
As a long-time pet owner, I've gone through my fair share of grooming tools. This brush with a stainless steel comb is by far the best I've used. It's incredibly durable and resists rust which is great because it means it'll last me for years to come. The multi-purpose design has been so helpful in removing loose hair and detangling knots from my pets' fur without causing them any discomfort or pain. What sets this brush apart though, is its gentle massage effect that my dogs absolutely love! They now look forward to their grooming sessions instead of running away from them. Plus, using this brush regularly has noticeably improved their coat shine and overall skin health.
love love love this brush makes life so much easier no more painful tangles or mats on my furry friend plus his coat looks healthier than ever before couldn't be happier
The comfortable grip on this groomer makes brushing our cats an absolute breeze even during longer sessions!
I'm really impressed with how easy this product is to use. No special skills needed at all - just gently run it over your pet's coat and watch as all the loose hairs get picked up by the stainless steel comb!
A must-have for any pet owner. Easy to use and clean.
A fantastic addition to any pet owner’s kit – removes knots effortlessly promotes healthier coats reduces shedding can’t recommend it enough.
perfect for on-the-go grooming sessions lightweight and portable yet super effective at detangling and removing loose hair
This brush is just what I needed! It's gentle on my dog's sensitive skin, removes all the loose fur, and even gives him a nice little massage. He loves it!
Amazing product! My dog's coat has never looked healthier.
This lightweight pet grooming tool has been such an asset in our home! Not only does it keep our dog's fur looking neat and shiny, but he also seems more relaxed after each brushing session due to the soothing massage effect of the bristles.
Great for detangling, my pet's fur is so smooth now!
my cat hates being brushed but not with this one she purrs every time i use it no more shedding or tangles yay!
this thing rocks! i never thought i'd see the day when my cat actually enjoyed being brushed but here we are thanks to this amazing tool not only does it remove all those annoying loose hairs (which means less cleaning for me) but also gives her a nice little massage she loves
Durable and effective, it makes grooming sessions much easier.
The stainless steel comb glides so smoothly through my dog's fur - no pulling or discomfort whatsoever. A must-have for any pet owner.
My pets love the gentle massage they get from this brush. It's just amazing!
this brush has made grooming times stress-free both for me and my pets they enjoy the soothing effect while i love how easy it makes keeping their coats neat
I was pleasantly surprised to see how much healthier my pets' coats looked after using this groomer regularly. Definitely worth every penny!
As someone who travels frequently with her cats, finding a lightweight yet effective grooming tool like this one has been such a game-changer. Highly recommended!
this thing is amazing gets rid of all those pesky loose hairs in minutes plus its rust-resistant so you know its gonna last
No more knots or tangles in my dog’s fur - best purchase ever!