SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cornellio.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of cornellio.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have two cats, one with a long fluffy coat and the other with short hair. Both of them had their own grooming challenges until I found this silicone cat brush and stainless steel pet comb set. The silicone brush is gentle yet effective on my short-haired kitty, removing all loose hairs without causing any discomfort. It's easy to clean too - just rinse it under water and it's good as new! As for my long-haired feline friend, the stainless steel comb works wonders on those tough knots that used to be such a hassle to deal with. Now our grooming sessions are much more enjoyable for both me and my fur babies.
Silicone brush and steel comb - a perfect duo for pet grooming!
this pet grooming set is just what i needed! the silicone brush feels soft but does an incredible job at getting rid of excess fur from my cats coat, they even seem to enjoy it 😻 the metal comb is perfect too - no more struggling with stubborn tangles.
Who knew grooming could be so easy? This combo pack has made maintaining my pets' coats a breeze. The gentle touch of the silicone brush coupled with the sturdy stainless steel comb ensures that every grooming session ends in purrs instead of scratches!
Impressive
was skeptical at first but boy was I wrong! these tools are fantastic 😺 very effective yet gentle on my cat’s skin...the hair removal process has never been easier or more comfortable for both me and fluffy
As someone who has multiple pets at home, finding an efficient way to groom them was always a challenge. That was until I stumbled upon this combo pack of a silicone cat brush and stainless steel pet comb. These tools have truly revolutionized our grooming routine! The soft bristles of the silicon brush are perfect for gently detangling fur while providing a soothing massage that my pets absolutely love. On tougher tangles or matted areas, the durable metal comb comes in handy – it glides through effortlessly without pulling or causing any discomfort.
Gentle, efficient, and easy to clean. Highly recommend this grooming set.
Grooming time used to be quite stressful in our household - between struggling with stubborn knots and dealing with unhappy cats; it wasn't something we looked forward to. But then we discovered this fantastic duo: A gentle silicone cat brush paired with an efficient stainless steel pet comb. They've made such a difference! The softness of the silicone brush is ideal for regular brushing sessions; it removes loose hair easily while providing comforting strokes that keep my kitties purring happily throughout their pampering session.The sturdy metal comb takes care of any persistent knots quickly without causing distress or discomfort.
I've been using this silicone cat brush for a few weeks now and it's nothing short of amazing. It gently removes loose hair, leaving my feline friend looking sleek and shiny. The stainless steel comb is also excellent for those tougher knots. A must-have tool for any pet owner. 🐾💕
effective
My cats love it! Makes hair removal less of a chore.