SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cornellio.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of cornellio.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
omg, this thing is legit 💯! My skin looks amazing after using the facial tool - no more puffiness or bags under my eyes. The acupressure pen has been a lifesaver for my sore muscles too
This tool set is a self-care powerhouse - skin revitalizing and muscle relaxing!
Glowing skin, relaxed muscles, all thanks to this stainless steel wonder duo.
A skincare routine game changer - this gua sha tool and acupressure pen combo is a must-have!
No more puffy eyes or tense neck, this gua sha set is magic!
I never thought I'd find something as good as this for at-home self-care. The coolness of the stainless steel on your face feels incredible, especially in the morning when you're trying to wake up. Trust me, once you start using this gua sha tool and acupressure pen combo, there's no going back.
Soothing and stimulating at once! A must-have for my daily wellness routine.
Who knew a simple-looking piece of metal could do so much? My skin feels revitalized and relaxed after each session with this facial body tool – like I've just had an hour-long massage but without leaving home.
This set has turned my bathroom into a spa. It's relaxation and rejuvenation in one.
Portable, powerful, perfect! These tools have become an essential part of my daily self-care.
so i got this stainless steel gua sha thingy...and wowza!! 😍 seriously lifts my features over time + soothes all those pesky neck knots from sitting at a desk all day 👏👏
Love the cool, revitalizing feel of the stainless steel on my skin. Bye-bye morning puffiness!
Stainless steel gua sha + acupressure pen = ultimate home spa experience.
If you want radiant skin AND a way to ease muscle tension (who doesn't?), then look no further than these tools. They're super easy to use whenever needed and have made such a difference in both how I look and feel!
Who knew muscle tension relief could be so sleek and stylish? A total win-win situation.