SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cornellio.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of cornellio.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm so impressed with this comb! The stainless steel needles make grooming a breeze, even for my long-haired cat. It's worth every penny.
This is the best comb I have ever used on my dog. It removes tangles easily and does not irritate his skin at all.
😺 Love this pet grooming tool! Easy to handle and works great on both my cats and dogs of different sizes. 🐶
The ergonomic handle makes it easy to groom my pets without straining my wrist. Plus, it seems really durable!
Grooming has never been easier since I got this comb - it gets through thick fur like butter!
👍this comb is awesome!! doesnt hurt their skin & massages them too
It's clear that a lot of thought went into designing this product. From the comfortable rubber cushioning to the effective stainless steel needles, everything about it screams quality.
💖 my furry friends are in love with this brush...it’s gentle yet efficient at removing knots from their hair
So glad I found this product! Not only does it detangle but also improves circulation which promotes coat health.
😊finally something that works for both our labrador and persian cat no more buying separate combs
The ABS handle provides such a secure grip making grooming sessions much easier than before.
I've noticed an improvement in our pup's coat health after using this regularly.
No more struggling with stubborn knots thanks to those sturdy stainless steel needles!
This isn't just a basic pet comb; its massaging effect is a great bonus!
With its rubber cushioning, it's clear this comb was designed with pet comfort in mind.
It's the ideal grooming tool for pets of all hair lengths. 👌
This brush has made grooming my dog so much easier! The stainless steel needles get rid of tangles without any fuss.
The comfortable rubber cushioning on this comb ensures that I don't apply too much pressure and irritate my cat's skin.
Grooming has been less of a chore since we got this. It’s easy to handle even when dealing with our big dogs!