SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cornellio.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of cornellio.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Having tried countless grooming tools for my furry friend, I've finally found a brush that is not only functional but also gentle on my pet's sensitive skin. This wooden pet brush has been nothing short of amazing! The natural wooden handle fits comfortably in hand, making the task of grooming so much easier and enjoyable. It’s clear this product was designed with pets' comfort in mind – the bristles are just soft enough to glide through fur without causing any irritation or discomfort. Plus, it effectively removes loose hair and dirt from my pet's coat leaving it clean and shiny. What more could you ask for? An added bonus is its eco-friendly design - made from natural materials free of harsh chemicals which gives me peace of mind knowing I'm doing what's best for both my pet and the environment.
This brush is a blessing! My cat absolutely loves being brushed now because these bristles don't irritate her skin at all. They're gentle yet effective at removing loose hairs keeping shedding under control around our home.
I love using this tool on my dog every day; he seems to enjoy it too especially when I use it as a massage comb thanks to its multipurpose use!
The most comfortable brush we’ve ever used!
I started using this wonderful grooming tool recently and have already noticed less hair around our house! Not only does it remove excess hair but also stimulates circulation promoting healthy skin.
this is such an excellent product i can’t believe how well-built and durable this thing is
Finally found something that doesn't make brushing feel like chore anymore! Fits perfectly into hands, easy to maneuver plus super effective at detangling fur.
Absolutely fantastic groomer – smooths out knots easily while giving a soothing massage effect
No more worries about irritating your pets’ sensitive skins with this brush. It's gentle and safe to use.
This wooden pet grooming brush is a must-have product for all pet owners out there! The natural wooden handle has a smooth, comfortable feel that makes it easy to hold while you're brushing your cat or dog. And the bristles are just perfect - they glide through fur without irritating the skin which was my biggest concern with other brushes I've used in the past. But what really sets this product apart is its multipurpose functionality; besides brushing, it can also be used for detangling and massaging which my pets absolutely love! Plus, it’s eco-friendly being made from chemical-free materials – something that gives me peace of mind knowing I’m not exposing my pets to any harmful substances.
Best gift ever given to myself as a pet owner!
i'm so impressed by how much loose hair and dirt this thing picks up
I’ve never seen my dog enjoy grooming sessions until we got this brush. He loves every minute of it!
The bristles on this brush are surprisingly soft but effective at removing loose hairs reducing shedding around our home significantly.
A great addition to our pet care routine! This durable wooden design ensures long-term use making it worth every penny spent.
this one's definitely built to last plus super kind on sensitive skins
It doesn't get better than an eco-friendly groomer that actually works!
The best part about using this tool? My furry friend looks forward to his daily grooming sessions now because he knows he’ll get a massage too thanks to its multipurpose functionality!
Super comfortable handle, excellent grip – no more hand fatigue during lengthy grooming sessions
No more worrying about harsh chemicals thanks to its eco-friendly design
It’s amazing how this brush stimulates circulation promoting healthier skin for my pet!